Integrate/Connect Google Analytics with Microsoft Teams

Introduction: The purpose of this post is to demonstrate how to integrate/connect Google Analytics with Microsoft Teams using a Connector.

Do you run a website, a blog, YouTube channel or any type of internet property? Chances are you already use Google Analytics to monitor the traffic to your site for visibility into page views, user demographics, etc. Recently a new connector was made available in Microsoft Teams that enables you to connect Google Analytics to Microsoft Teams, receive updates directly in teams on your site’s traffic – and then collaborate around it, all within a single application. This opens up doors of possibilities, and in this blog I’m going to walk you through how to configure and what the experience looks like.

Add the Google Analytics Connector:

From within Microsoft Teams, I have a team called Web Team and a channel called Site Analytics:

From within the channel, click on the ellipsis and select Connectors:

In the Connectors for “Site Analytics channel in “Web Team” team dialog box, scroll down and find Google Analytics and click Configure:

On the next screen click Log in:

In the pop-up dialog box click Continue, on the next screen finish the authentication process with Google.

In the dialog box, you will be presented with configuration parameters for the connector. In the Choose the Google account you want to use to configure this connect, or add a new account drop down menu select the Google account you authenticated with in the previous screen.

Scroll down, and in the Google Analytics Account ensure your Google Analytics Account is selected. In the example below, you can see Productive Cloud Blog is my account. In the Properities field select the name of your account again. In the Frequency select how frequent you want the connector to notify the channel from daily, weekly, monthly. When finished configuring click Save:

You will be returned to the Connectors dialog box. Close this dialog box (notice the Google Analytics connector is configured):

A new conversation will be posted in the channel indicating the connector has been added:

When I configured the connector, I chose daily as my notification frequency. Here is an example of what the notification looks like. Note, clicking on the buttons Audience report or Acquisition report will launch a new web browser session and take you to the Google Analytics website for that specific report. Clicking more will display additional data such as hits from organic search, direct, social,etc.

Conclusion:

From here team members can collaborate around the data being pushed to Microsoft Teams from Google Analytics, see a history of that data, and make decisions and take actions as a result of surfacing it within the channel. Powerful!

Connect/Integrate Yammer to Microsoft Teams (How To Configure)

Introduction: In this post we will explore how to connect Yammer to Microsoft Teams so that Yammer posts will be sent to a conversation in Team Channel where members of a team can interact and take action.

As I discussed in my previous post, Impacting Business Outcomes with Microsoft Teams – Getting Started, connectors allow you to input information (or content) into Microsoft Teams and notify a team channel. The sources can be an web application or service such as RSS feed, Trello, Wunderlist, Yammer, Twitter or GitHub or a custom application that you wrote. For more information see Connectors.


Now that we have a basic understanding of connectors, within Microsoft Teams browse to a team you subscribe to and click on a channel to open it. In my example, I created a new team titled “IT Support” the IT team will use to collaborate. Within the team, I created a new channel titled “Yammer Feed”:


Click the ellipsis and then select Connectors:


A dialog box will appear where you can browse the list of apps for Microsoft Teams. In the search box type Yammer then click on Configure:


On the next screen click Log In


A new browser window will appear, click Continue. This will use Single Sign On (SSO) and will use your user account in Yammer to connect to Teams.


Back in Teams, notice in the field The following Yammer account is being used to configure this connector the user account you connected to Yammer with in the previous step is listed, in this case Megan Bowen.


In our example, we want the Teams Channel to be notified anytime someone creates a new conversation in Yammer in the IT Support group. In the Follow Yammer Groups5 type IT Support and select New Conversations:


Note: If you want to follow multiple groups, in the
Follow Yammer Groups field, type the other groups:


In the Yammer user field, leave it blank:


For keywords, we will leave that field blank, select New Conversations and click Save:


Back on the Apps dialog box, notice Yammer connector has been configured as Megan Bowen. Close the dialog box.


An update will automatically be posted to the channel, notifying everyone the Yammer connector has been configured:


I’m going to switch to Yammer, browse to the IT Support group, and post a new message:


Within Teams, Megan’s post in Yammer will automatically appear in a new conversation threat in the channel. From here you can “like” the post, or click View Conversation to pop out to Yammer and view the post. In addition, the team can chat about this post within Teams and maintain a threaded conversation to triage the message or collaborate on it to decide how best to take action.


To remove the Yammer connector from the channel:Clicking on the ellipsis, and selecting Connectors will bring up the apps dialog box. On the left side click Configured under Manage.
Notice here I created another connector:


Click Manage next to a connector. In the properties for the connector, scroll to the bottom and click Remove:


In the Remove Configuration dialog box, click Remove. This dialog box will provide you an opportunity to provide feedback to the developer as to why you are removing it (i.e. if there were problems).


Conclusion: As you can see, there can be a lot of value and new scenarios as a result from connecting Yammer to Microsoft Teams. In this example, we looked at an IT Support group in Yammer and notifying the IT Support Team channel in Microsoft Teams anytime a user posted to the Yammer group. This can streamline IT operations, make it easier to engage with end users and help to triage problems and measure/monitor end-user satisfaction. How will your organization use the Yammer connector in Microsoft Teams? The possibilities are endless.

Connect Polycom VVX Phone to Cloud PBX in Office365 (Skype for Business Online)

In this blog post we will explore how to connect a Skype for Business 3PIP phone to Cloud PBX in Skype for Business Online in Office365. This will allow users to not only use the Skype for Business client on their PC but can also use a physical desk phone with the same call control features available in the PC (soft) client.

For purposes of demonstration I will be using a Polycom VVX 400 VoIP phone, however any phone from the list of supported phones below may be used. Enjoy!

Total Time Required: 15 minutes


 

Requirements:

  • Cloud PBX is properly enabled and configured for your Office365 tenant (see this blog post for a tutorial)
  • A supported 3PIP phone for Skype for Business Online with the appropriate version of software installed. (see this Microsoft article for more information on supported devices, software and other requirements)
  • Compatible Power over Ethernet (PoE) capable switch or compatible OEM supplied power supply. (Review your phone’s technical documentation for more information)
  • Better Together over Ethernet (BToE) software provided by the OEM. (Polycom’s can be downloaded from here)
  • Two Ethernet cables.
  • PC with an available Ethernet port.
  • Optional: An enterprise provisioning system for the phone (OEM supplied ‘provisioning server’, Event Zero UC Commander, etc) for advanced configuration (i.e. mass provisioning, enabled advanced features such as DSCP markings for Quality of Service, etc)

IMPORTANT: BToE may be used for a seamless sign-in experience, and full integration with the  Skype for Business client on the desktop. However, you may also sign-in directly on the phone and use without integration with the Skype for Business desktop client, if desired. (i.e. for use in areas without a PC)


 

Setup the Phone:

First, we need to setup the phone and configure it.

IMPORTANT: This section for “Setup the Phone” is based on a Polycom VVX 400. Your experience may vary based on the OEM of the phone. Please refer to your phone’s documentation and OEM for more information.

Step 1: Connect the phone to the Local Area Network (LAN) and PC.

  • Plug one Ethernet cable into the LAN port on the back of the phone and connect the other end to the LAN (network jack connected to a network switch)
  • Plug the other Ethernet cable into the PC port on the back of the phone, and connect the other end to the Ethernet port on the PC.

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Step 2: If the LAN has a Power over Ethernet (PoE) switch, the phone will power on. If not, connect an OEM provided compatible power supply to the phone. Please allow a few moments for the phone to power up:

 

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Step 3: Once the phone is finished booting up, the home screen will be displayed.

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Step 4: Configure the phone for “Lync” mode.

  1. Press the Home button (button with a house icon on it). Using the directional pad, select the Settings icon.
  2. Select Advanced
  3. Type the administrator password (if not set, check your phone’s documentation for the default password) and press Enter
  4. Select Administration Settings
  5. Select Network Configuration
  6. Scroll to the bottom of the screen to Base Profile. Change Base Profile from Generic to Lync. When finished press the Back key
  7. When asked to Save Config select Save Config. The phone will reboot. Please allow a few moments for this process to complete
  8. After the phone has finished the reboot process, press the Home button and select the Settings icon.
  9. Select Features.
  10. Select BTOE.
  11. Ensure BTOE shows as Enabled (if it does not, press the Select button and choose Enabled)

Setup the PC:

Step 5: Download the Better Together over Ethernet (BToE) from the Polycom website and install on the PC.  (If your phone OEM is different, please refer to the phone’s documentation and OEM for additional information.)

Step 6: The BToE application will be placed in system tray when installed and launched.

btoe

Step 7: When the BToE application is started, and the phone is connected a” Successfully Paired” message on the phone will be displayed along with a notification from the Polycom application on the PC of “Paired”

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Login to the Phone and Skype for Business:

Step 8:  Login to Skype for Business on the PC

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Step 9: On the phone (from the main screen) press the Sign In button and select Paired Lync Client… the phone will display the following message: “Enter Login Information on Paired Lync Client”

Step 10: The Skype for Business client will prompt for login credentials. Ensure both the Sign-In Address and User Name fields contain the user’s email address and click OK

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Step 11: The phone will attempt to sign in. Note, this process will take a few minutes to complete.

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Step 12: When the login process is complete, the following message will be displayed. Press the Next button

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Step 13: Select the Time Zone, and press the Done button

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Step 14: The phone sign-in is now complete and you will be returned to the main screen. (Note, the envelope next to John Doe indicates new voicemail messages. Jane Doe is listed as she is marked as a Favorite in Skype for Business)

 

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Note The Skype for Business client will display the phone as a new audio device:

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Phone integration with Cloud PBX and Skype for Business Online is now complete. It is that easy!


Testing:

Now that the Polycom phone and Skype for Business client are in a paired state, it is necessary to make an outbound and inbound test call to ensure integration with the PC and the device is functioning as expected.

Step 15: From the phone, dial a phone number (i.e. your cell phone) and press Dial. (Note, if Dial is not selected, the phone number will be dialed and the phone will go off-hook after a few seconds automatically.) This will place an outbound call to the dialed number.

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Step 16: On the PC, a new call window in Skype for Business will be launched. Once connected confirm there is two-way audio. Hang up the phone when finished.

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Step 17: From another phone line (i.e. your cell phone) place a call to the phone number assigned to the user logged into the Skype for Business client and phone. Answer the phone by picking up the handset or pressing the speakerphone button.

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Step 18: On the PC, a new call window in Skype for Business will be launched.

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Step 19: Once connected confirm there is two-way audio. Hang up the phone when finished.

Step 20: Repeat Step 19 and leave a voicemail message.


Feature Testing:

Many features are available on supported 3PIP phones with Cloud PBX. A couple of my favorites are voicemail, conferencing, calendar and call control among others. (For more information, see my CloudPBX blog post referenced at the beginning of this post).

Step 21: Press the Home Button and select Messages.

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Step 22: These are new voicemail messages. You may play, call back , mark as read and delete among other features when working with voicemail.

 

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Note: For new voicemail messages, the Message Waiting Indicator lamp (MWI) will light up.

Step 23: An ad-hoc conference call can be started on the phone directly by pressing the Meet Now button (This is the same Meet Now feature available in the Skype for Business client that starts an ad-hoc Skype Online Meeting)

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Step 24: Once connected, you may:

  • View list of participants
  • Invite additional participants
  • Mute all participants
  • View dial-in phone number and conference ID
  • and more!

 

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Step 25: End the call. Place an outbound call to your cell phone or other secondary phone used  for testing purposes. Answer on the other phone.

Step 26: From the phone, various call control features are available. You may transfer the current call to a new number or contact, place on hold (and Music on Hold will play) or conference in additional participants. These are the same features that are available in the Skype for Business Client. Hang up the call when finished.


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Step 27: Your calendar is also visible on the phone. If a Skype Online Meeting is scheduled, you may join directly from your phone without having to enter the dial-in telephone number or conference ID. Press the Home button and select Calendar

 

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Step 28: Inside the calendar application, select a meeting:

 

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Step 29: Once inside the meeting invitation, click the Join button to join the Skype Online Meeting. Once joined, hang up.

 

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Note: A reminder will be displayed on the phone when the meeting is coming up:

 

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As you can see, there are many features available when a supported 3PIP phone is connected to CloudPBX in Skype for Business Online in Office365. Please feel free to check out my additional blog posts on how to setup and configure CloudPBX, PSTN Conferencing, and Number Porting. Enjoy!